We will offer a replacement or refund the cost of the item. Please wait for our instructions before returning the item to us.įor faulty items please return the goods to us within 14 days with receipt. A replacement will be dispatched after we have either received the damaged item or after advice from Interlink Express. Please photograph the damaged item and email us, we will discuss options.
If any item arrives damaged please contact us immediately and keep the item and packaging used. **Please do let us know if you would like to collect your print on the same day or following day from the time you placed the order, so we can get everything prepared for you** If you’d like to see other prints while you’re here that’s great, simply advise us in advance via email to: or call us on 02 This refers to collection from the Print Club Studio address. If you’re local to us, you might like to opt for ‘local pick up‘ at the online check out. Once the artwork has been received we will issue you a refund minus the original shipping fee.įor full international delivery charges please see table below: Delivery Destinationįree on orders over £90 (£9.50 if under £90)Īustria, Belgium, Germany, Luxembourg, and NetherlandsĬzech Republic, France, Hungary, Italy, Monaco, Slovakia and SloveniaĪustralia, New Zealand, China, Hong Kong, Singapore and Japan If you wish to return any artwork you are responsible for returning the print on a tracked service. Print Club London has no control over these charges and bears no responsibility.įramed artwork cannot be shipped internationally. Additional charges must be paid by the customer. Please note that shipment to non-UK countries may be subject to import duties and tax. Shipping to non-UK countries will be sent via UK Mail overseas parcel services. Please allow 10 to 12 working days for international delivery.
Please get in touch if you require a parcel to arrive by a certain date: In this case we will advise you of a delivery date. Please bear in mind most items are handmade one-offs or from small editions so we may sell out of certain items at particularly busy periods.
In some cases where items are made to order, delivery may take longer than usual. In this case we will contact you beforehand to arrange a suitable delivery date. For large or heavy items or parcels we may use UPS.
UK items will be sent via DPD/Royal Mail with next day delivery once ready to ship and the relevant level of insurance and proof of purchase. We aim to have all unframed print orders delivered within 3 working days.
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